Frequently Asked Questions
Everything you need to know about your gear, orders, and services at Skiis & Biikes.
How do I ensure I am ordering the correct size for ski boots or bike frames?
We provide detailed sizing charts on every product page. For ski boots, we recommend using your Mondopoint size. If you are between sizes for a bicycle, our expert staff is available via live chat to help you find the perfect fit based on your height and inseam.
Do you offer professional assembly for bicycles purchased online?
Yes. All bikes shipped from Skiis & Biikes are pre-assembled and inspected by certified mechanics. Some minor assembly, such as attaching the handlebars and pedals, is required upon delivery to ensure safe transport in the shipping box.
What is your return policy for seasonal sporting goods?
We offer a 30-day return policy on most items, provided they are in new, unused condition with original packaging. Please note that for safety reasons, mounted ski bindings and used safety equipment like helmets cannot be returned.
How long does shipping take for oversized items like skis or bikes?
Standard shipping usually takes 3-7 business days. Due to the size and specialized handling required for skis and bicycles, please allow an additional 1-2 business days for our warehouse team to perform a final safety inspection before dispatch.
Can I bring my online purchase to a physical store for service or adjustments?
Absolutely. You can visit any of our retail locations for complimentary basic adjustments on your new gear. For complex services like heat-molding ski boots or custom bike fitting, we recommend booking an appointment through our website.
Do you offer a price match guarantee on premium brands?
Yes, we price match authorized Canadian retailers for identical, in-stock items. Please contact our customer service team with a link to the competitor's product before placing your order.